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Complaints Procedure

The child's parent, carer or any person who has been provided with a service at the school can register a complaint. By law, governing bodies must have a complaints procedure in place.

Raising your complaint

You can raise a complaint with a member of school staff/Headteacher either:

  • in person;
  • by telephone; or
  • in writing. 

You will need to be clear about what your complaint is or what your concerns are

  • Is this having any effect on your child?
  • If this relates to an incident; when and where did the incident happen; who else was involved; did anyone see it happen; who was this reported to?
  • What do you think needs to happen to resolve your concern or complaint?

Formal complaints

 We have produced a summary complaints leaflet for parents:


Any complaint brought to the Headteacher that suggests that a child has been at risk of:

  • violence;
  • emotional abuse;
  • sexual interference; or
  • neglect.

may be referred to the social services authority for the area the child lives. If social services decides to investigate, this may delay or replace the school investigation.