Complaints Procedure
The child's parent, carer or any person who has been provided with a service at the school can register a complaint. By law, governing bodies must have a complaints procedure in place.
Raising your complaint
You can raise a complaint with a member of school staff/Headteacher either:
- in person;
- by telephone; or
- in writing.
You will need to be clear about what your complaint is or what your concerns are
- Is this having any effect on your child?
- If this relates to an incident; when and where did the incident happen; who else was involved; did anyone see it happen; who was this reported to?
- What do you think needs to happen to resolve your concern or complaint?
Formal complaints
We have produced a summary complaints leaflet for parents:
- Download a copy of this Leaflet for Complainants for further information.
- Download a copy of the Full Complaints Policy.
Safeguarding
Any complaint brought to the Headteacher that suggests that a child has been at risk of:
- violence;
- emotional abuse;
- sexual interference; or
- neglect.
may be referred to the social services authority for the area the child lives. If social services decides to investigate, this may delay or replace the school investigation.
